About Prometheus
Prometheus specialises in the secure transportation and care of people with a range of mental health needs.
About Us
From long term contracts to ad-hoc moves, Prometheus offers a range of services to support NHS Trusts, CCGs and private hospitals.
We are renowned for our premium service, with guaranteed dispatch times within one hour, a ratio of four staff to one patient for section moves and a professional team that are highly trained and compassionate.
Our 24/7 call centre ensures that bookings are processed quickly and efficiently, and we take time to assess every patient and their individual needs to ensure we allocate a team with the right mix of skills and experience.
Patients are treated with empathy and respect and our highly equipped prestige vehicles ensure a comfortable, reassuring and safe journey for everyone involved.
Our Commitment
At Prometheus, we strive to provide the most efficient service for our partners and the best possible care for patients.
We offer a reliable and trusted service with all vehicles dispatched within one hour.
Our teams are highly trained, with the majority having a background in the mental health sector. This means they can bring empathy, respect and compassion to the service we provide.
OUR MISSION
To exceed expectations and set new standards
OUR VALUES
Professional, Approachable, Caring and Compassionate
Secure Patient Transfer
Prometheus offers a bespoke service managed by our dedicated team of logistic managers.
We take into consideration the patient’s current situation, section and gender and complete a thorough risk assessment before assigning a team with the right mix of experience.
We have many long-serving members of staff who build close relationships with our NHS partners to become an extension of their teams.
For patients too, being able to provide a familiar face builds trust and offers reassurance at a time when an individuals can often feel unsettled or vulnerable.
We take into consideration the patient’s current situation, section and gender and complete a thorough risk assessment before assigning a team with the right mix of experience.
We have many long-serving members of staff who build close relationships with our NHS partners to become an extension of their teams.
For patients too, being able to provide a familiar face builds trust and offers reassurance at a time when an individuals can often feel unsettled or vulnerable.
A premium service based on patient-led care
Our Guiding Principles
Everyone who works at Prometheus is focused on a common goal; to exceed the expectations of the organisations we work with and set new standards for the industry.
It was the reason the company was founded in 2014 and remains our driving force today.
It was the reason the company was founded in 2014 and remains our driving force today.
A superior fleet of vehicles offering security, comfort and privacy
Our Fleet
Our impressive fleet of vehicles means we can provide on-demand capacity and some of the fastest response times in the industry, with all teams despatched within an hour.
The quality of our private ambulances is a key part of our premium service. Patients are transported safely but comfortably, with plenty of space to accommodate our ratio of at least three Prometheus staff to each patient. We can also provide vehicles which are accessible for wheelchair users.
Health and safety is always our number one priority. Our vehicles are regularly deep cleaned and are equipped with full PPE as well as items to ensure the patient is comfortable on their journey, including bottled water. A full list is available on request.
Specialist Support for Young Adults and Children
Children and Young People
Prometheus understands the specialist requirements of younger people with mental health needs.
All our staff are trained in Level 3 safeguarding of children and young adults and we follow comprehensive policies and guidelines which have been developed in partnership with NHS Trusts.
We are able to select from an experienced team to provide individuals with the right training, skills and background to support young people and manage sensitive situations with care and compassion.